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QuickTime® FAQ

QuickTime and the QuickTime Logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The Get QuickTime Badge is a trademark of Apple Computer Inc., used with permission.

What do I need to use QuickTime® on the Internet?

You need the QuickTime® plugin which is available free at http://www.apple.com/quicktime or the QuickTime download page.

Get Quicktime

The QuickTime plugin has been widely distributed and may already be installed on your computer. You can test to see if your computer can display QuickTime files with this small test.

You also need a fast connection to the Internet to view video. Frequently this means a connection faster than a modem (ISDN lines, T1, etc.).

What is QuickTime?

QuickTime is one of several technologies that allow video to be streamed on the Internet. QuickTime has had the capability to stream video since version 3. QuickTime can also be used to play .au sound files

The QuickTime audio on my Windows 95/NT/2000 computer is garbled/drops out. What can I do?

There is a problem with the default QuickTime settings on some Windows machines. The fix involves adjusting the size of the sound buffers, which is not as scary as it sounds. There are easy-to-follow directions on how to fix this problem on the Apple QuickTime Support Site. This article says it's for QuickTime 3 on Windows 95 and NT, but we've also found it to be useful for newer versions of QuickTime and for Windows 2000.

When I load the page the QuickTime doesn't play and I see a non-QuickTime Player instead. What can I do?

Sometimes another plug-in will "hijack" a filetype and try to play Quicktime instead of letting QuickTime handle the file. If that is the problem, you can fix that with the QuickTime Control Panel.

Windows

  1. Go to the start menu and choose "Settings"
  2. From "Settings," select "Control Panel"
  3. In the "Control Panel" window, double click on QuickTime (if it isn't there, see the download URL above)
  4. In the top of the "QuickTime Settings" window, select "Browser Plugin"
  5. In the bottom of that same "QuickTime Settings" window, click on "MIME settings..."
  6. In the "MIME settings" window, there is a scrollable list of file types. If there is no "+" to the left of "QuickTime Movie", double click on "Quicktime Movie." There should now be a "+" to the left of "QuickTime Movie."
  7. In the same "MIME settings" window, click once on the "OK" button
  8. You should be set, close any windows you left open and restart your browser

Macintosh

  1. From the "Apple Menu" choose "Control Panels"
  2. From "Controls Panels" open "QuickTime Settings"
  3. In the top of the "QuickTime Settings" window, select "Browser Plugin"
  4. In the bottom of that same "QuickTime Settings" window, click on "MIME settings..."
  5. In the "MIME settings" window, there is a scrollable list of file types. Make sure that the box to the left of "QuickTime Movie" is checked.
  6. In the same "MIME settings" window, click once on the "OK" button
  7. You should be set, close any windows you left open and restart your browser

What is video streaming?

Streaming video is video that is highly compressed and in a format that allows the viewer to begin watching the video before the entire video is downloaded.

How can I use QuickTime accessibility features?

Some QuickTime video files contain extra tracks (in addition to the video and sound tracks) that provide accessibility features for people with disabilities. Additional tracks may contain text captioning of the video and/or an audio description of important visual content. We label video links that contain additional tracks.

These tracks may be enabled or disabled. A track that is disabled can be enabled by a user who has QuickTime Pro (not using the QuickTime plugin in a browser like Netscape or Internet Explorer). To enable a track, download the file to your drive and open it with the QuickTime Pro Player. From the Edit menu, choose "Enable Tracks..." This will open a dialog box listing all of the available tracks. Tracks that are enabled are marked, "on," those that are disabled are marked, "off." You can enable a disabled track by clicking on the track name in the dialog box and then clicking, "OK."

Why are parts of the captions cut off on my QuickTime video?

This may happen on Windows computers if the system has been set to "Large Fonts." This can be set in the "Display Properties" control panel.

 

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