Skills and Competencies Needed to Succeed in Today's Workplace

Table 1: SCANS' Five Competencies

Resources: Identifies, organizes, plans, and allocates resources

• Time - selects goal-relevant activities, ranks them, allocates time, and prepares and follows schedules
• Money - uses or prepares budgets, makes forecasts, keeps records, and makes adjustments to meet objectives
• Material and facilities - acquires, stores, allocates, and uses materials or space efficiently
• Human resources - assesses skills and distributes work accordingly, evaluates performance and provides feedback

Interpersonal: Works with others

• Participates as member of a team - contributes to group effort
• Teaches others new skills
• Services clients/customers - works to satisfy customers expectations
• Exercises leadership - communicates ideas to justify position, persuades and convinces others, responsibly challenges existing procedures and policies
• Negotiates - works toward agreements involving exchange of resources, resolves divergent interests
• Works with diversity - works well with men and women from diverse backgrounds

Information: Acquires and evaluates information

• Acquires and evaluates information
• Organizes and maintains information
• Interprets and communicates information
• Uses computers to process information

Systems: Understands complex interrelationships

• Understands systems - knows how social, organizational, and technological systems work and operates effectively with them
• Monitors and corrects performance - distinguishes trends, predicts impacts on system operations, diagnoses deviations in systems performance and corrects malfunctions
• Improves or designs systems - suggests modifications to existing systems and develops new or alternative systems to improve performance

Technology: Works with a variety of technologies

• Selects technology - chooses procedures, tools, or equipment including computers and related technologies
• Applies technology to task - understands intent and proper procedures for setup and operation of equipment
• Maintains and troubleshoots equipment - prevents, identifies, or solves problems with equipment, including computers and other technologies

Table 2: A Three-Part Foundation of SCANS Skills and Personal Qualities

Basic Skills: Reads, writes, performs arithmetic and mathematical operations, listens, and speaks

• Reading - locates, understands, and interprets written information in prose and in documents such as manuals, graphs, and schedules
• Writing - communicates thoughts, ideas, information, and messages in writing; and creates documents such as letters, directions, manuals, reports, graphs, and flow charts
• Arithmetic/mathematics - performs basic computations and approaches practical problems by choosing appropriately from a variety of mathematical techniques
• Listening - receives, attends to, interprets, and responds to verbal messages and other cues
• Speaking - organizes ideas and communicates orally

Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reasons

• Creative thinking - generates new ideas
• Decision making - specifies goals and constraints, generates alternatives, considers risks, and evaluates and chooses best alternatives
• Problem solving - recognizes problems and devises and implements plan of action
• Visualizing - organizes and processes symbols
• Knowing how to learn - uses efficient learning techniques to acquire and apply new knowledge and skills
• Reasoning - discovers a rule or principle underlying the relationship between two or more objects and applies it when solving a problem

Personal Qualities: Responsibility, self-esteem, sociability, self-management, integrity, and honesty

• Responsibility - exerts a high level of effort and perseveres towards goal attainment
• Self-esteem - believes in own self-worth and maintains a positive view of self
• Sociability - demonstrates understanding, friendliness, adaptability, empathy, and politeness in group settings
• Self-management - assesses self accurately, sets personal goals, monitors progress, and exhibits self-control
• Integrity/honesty - chooses ethical courses of action